Authors : V.V. Maslennikov and I.A. Kalinina
Abstract: The study presents the results of the integrated survey for the 2014 where the object of the study are the consumers of Public Services (PS) provided by the Employment Centers (EC) of Moscow. The integrated assessment of efficiency of the Moscow employment centers plays a special role, since on the territory of the city 11 employment centers, 52 territorial subdivisions servicing about 7.5 million of citizens operate. The analyses of the experience of interaction by entities rendering public services relating to employment of the unemployed citizens allows identifying the best practices of such interaction and develop recommendations as to improvement of interaction. There is a topical proposal to introduce in the operation of the Moscow employment agency the system of monitoring of the unemployed citizens’ satisfaction with the quality of public services rendered. The assessment on the part of consumers may be used for formation of a new culture and new style of work of the government authorities with the focus on the population demand and needs, enhancement of responsibility for distribution of services and resources.
V.V. Maslennikov and I.A. Kalinina, 2015. Analysis of Satisfaction of Consumers of Public Services. International Business Management, 9: 1141-1146.