International Business Management

Year: 2016
Volume: 10
Issue: 6
Page No. 818 - 826

A Study on the Logical Relationship Between Emotional Intelligence, Job Satisfaction and Motivation among Mystery Shoppers: A Pilot Study Analysis

Authors : R. Angayarkanni and M. Anand Shankar Raja

Abstract: Mystery shopping is a simple concept which deals with just silent observation but the stress and pain which mystery shoppers face during each assignment is enormous. This job needs a lot of motivation and a balanced mind to cope up with the barriers and to be a successful mystery shopper. Thus, the importance of motivation, emotional intelligence and job satisfaction of mystery shoppers are to be determined to provide necessary steps which may help them to leave successful foot prints and shine in their profession. This research paper has made use of the pilot study data for the analysis purpose which is a part of doctoral thesis work of the researcher. The path analysis diagram is used to know the functional relationship among three stated variables (emotional intelligence, job satisfaction and motivation). The R2-value predicts the power of the path between variables and bootstrap analysis predicts the t-value, if the analysis gives a t-value above 1.96 it is an indication that the path independent variables to the dependent variable reached a significant level and its route to the solid line. The path analysis is done using smartPLS and inference is drawn. This research paper will suggest acceptable conclusions which can be practically applied by mystery shoppers to be self motivated which may in turn balance their emotional state and render more job satisfaction. Based on these three variables future researchers may come out with new research topics which may contribute for the betterment of mystery shoppers and mystery shopping profession.

How to cite this article:

R. Angayarkanni and M. Anand Shankar Raja, 2016. A Study on the Logical Relationship Between Emotional Intelligence, Job Satisfaction and Motivation among Mystery Shoppers: A Pilot Study Analysis. International Business Management, 10: 818-826.

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