Authors : Juan M. Sanchez C., Cesar Hernandez and Juan P. Rodriguez M.
Abstract: Now a days, higher education institutions are making important investments on Information and Telecommunications Technologies (ICT), aiming to increase their value proposal and enhance their impact. But they have had trouble to suitable finding the impact of those technologies and their contribution on attaining their strategic goals. Therefore, it becomes necessary to design and construct instruments capable of measuring that impact. This study presents a methodological proposal for designing ICT impact indicators for higher education institutions, on which ICT role in higher education institutions is analyzed. It also presents the different levels that the indicators must have in order to more accurately measure ICT impact. Finally, it presents an example of those indicators design. The methodological proposal presented was designed based on the review from many publications where ICT role on educations is analyzed and also the review of different standards and methodological indicators design proposals, made by recognized international bodies. The most important outcome was the methodological proposal for developing ICT impact indicators, according to the needs and context of higher education institutions for which is determinant being clear about the strategic institution objectives and its ICT goals. The main conclusion from this investigation is the importance of designing ICT impact measurement instruments, in order to ensure a better resource exploitation and increase on the value created by the institution.
Juan M. Sanchez C., Cesar Hernandez and Juan P. Rodriguez M., 2017. “Designing Impact Indicators of the Information and Communications Technology in the Higher Education Institutions”. Journal of Engineering and Applied Sciences, 12: 3349-3361.