The Social Sciences
Year:
2017
Volume:
12
Issue:
11
Page No.
2072 - 2076
The Analysis of Building Permit Service Quality at Agrarian and
Spatial Planning Department Office of Makassar City
Authors :
Suparman Mekkah,
Manan Sailan
and
Rifdan
References
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Makassar, 2012. [Ombudsman: Prone Makassar Mall Licensing Office Administration]. Antara News Media Company, Jakarta, Indonesia, (In Indonesia).
Miles, M.B., A.M. Huberman and J. Saldana, 2014. Qualitative Data Analysis: A Methods Sourcebook. 3rd Edn., Sage Publications, Thousand Oaks, California, ISBN:9781452257877, Pages: 408.
Parasuraman, A., A.Z. Valanie and I.B. Leonard, 2007. Delivering Service Quality Balancing Costumer Perception and Expectations. Pustaka Binaman Pressindo, Jakarta, Indonesia,.
Rasyid, R.M., 2003. [Ethics in Government Practices]. Badan Diklat, Jakarta, Indonesia, (in Indonesia).
Surjadi, 2009. [Development of the Public Service Employee Performance]. Refika Aditama. PT, Bandung, Indonesia, (In Indonesia).