Authors : Ho Sow Kin
Abstract: Outsourcing has been viewed as a form of predetermined external provision with another enterprise for the delivery of goods and/or services that would previously have been offered in-house. Information Technology (IT) outsourcing encompasses all Business Process Outsourcing (BPO) that uses IT resources in various functions. It is a partnership with another company to handle all or some of the company�s IT needs. In keeping pace with globalization and competitiveness in business environment, one cannot deny that outsourcing becomes a business strategy. Libraries store enormous and tremendous volumes of reading materials and archives and handles vast variety of users. IT outsourcing becomes an important strategy for any library concerned. Service providers are committed to provide libraries (service user) with the best available resources in computer systems, networking and application technologies. IT outsourcing enables libraries to improve service at a reduced cost. On the other hand, negative factors are inherent problems at the cost of outsourcing. This study attempts to present the findings of IT outsourcing from a case study of an IT department in a library. An interview with the head of the IT department of the library was conducted. Results suggest that the future of IT outsourcing in relation to the library is promising. Library reading materials and archives will be in digital form once the creation a digital library.
Ho Sow Kin , 2008. Challenges and Concerns of IT Outsourcing: A Case Study of an IT Department in a Public University Library. Asian Journal of Information Technology, 7: 337-343.