Abstract: The relationship between Emotional Intelligence (EI) and Service Performance (SP) was studied by taking the service organization like banking sector in India. The employees in public and private sector banks in Madurai district were taken as targeted population. Out of 346 banks, 145 banks were taken for the study. 1160 employees were identified as samples. Two separate questionnaires (one for EI and another for SP) were used. Convenience and random sampling technique were used to collect data from the employees. Various statistical techniques like, t-test, one way ANOVA, pearson product moment correlation and multiple regression analysis were used for analyzing the data. The findings from the result of the analysis revealed significant relationship between EI and SP. Mostly all the dimensions of the EI and SP correlated with each other except the few. The dimensions of SP mostly regressed significantly with EI.
Meena Prabha, Jothimurugan and A. Pal Pandi, 2016. Emotional Intelligence among Bank Employees Enhances the Job Performance: A Case Study of Selected Banks in Tamil Nadu, India. Asian Journal of Information Technology, 15: 2621-2631.