Authors : Huda Ibrahim and Nik Ruslawati Nik Mustapa
Abstract: A good practice of information sharing is very critical in supporting public agencies on their daily operations and decision makings. The expected benefits include giving better services, making operational savings and increased program effectiveness. In Malaysia however, little information is shared on the practices applied in public agencies in terms of information sharing especially in relation to government online services. The study explores the various dimension and stages of government information sharing in the context of Malaysia e-Government by using a framework of Government Information Sharing Framework (GISF) adopted from the literature. The framework presents 3 stages of information sharing maturity stages; experience sharing, infrastructure support and information strategy. A case study was adopted to focus on one of the government services which is the Waqf system. The discussion of the various dimensions provides a thorough lens to understand the complexity of information sharing and integration in the management of Waqf. The application of GISF on the case study showed that Waqf system is in Stage 1: experience sharing with some items from Stage 2. The results obtained can be used to propose some solutions to improve information sharing among state agencies in the future.
Huda Ibrahim and Nik Ruslawati Nik Mustapa, 2017. Information Sharing Model among State Agencies in Malaysia: A Case Study of Waqf System. Journal of Engineering and Applied Sciences, 12: 4228-4233.