Authors : Sriyono , Sutoyo , Chairul Saleh and Maharani Lintang Putri
Abstract: Measurement of a company’s performance is being obliged to organize a future strategy. When a company has good performance, it’s expected to fulfill consumer’s necessary. A company with good performance also can be competing with the competitor. So, every company is demanded to increase their performance. Balance Score Card (BSC) is one of the methods can be used to measure a company’s performance through four perspectives, those four perspectives are: financial perspective, customer performance, internal business process perspective also grows and learn perspective. But BSC only can measure company’s performance without knowing the quality of priority each perspective. So, in this research, Analytical Hierarchy Process (AHP) is used for quality of each perspective in BSC. Then, we will know which perspective have the highest and the lowest quality. A company can prepare a special strategy to increase the performance if they know the quality. Based on the result of performance measurement, the performance result is 94% so the performance of the company can be categorized very well. On the measurement of priority quality, consumer perspective has the lowest score that is 0.07. Then, financial perspective has the highest score that is 0.49. Both perspectives will be used as a reference by the company in increasing the performance.
Sriyono , Sutoyo , Chairul Saleh and Maharani Lintang Putri, 2017. Measurement Performance of Company using BSC-AHP Method. Journal of Engineering and Applied Sciences, 12: 7032-7037.