Authors : Jamaiah H. Yahaya, Asadullah Tareen and Aziz Deraman
Abstract: The enterprises today including Small and Medium Size Enterprises (SMEs) are critically dependent on software to accomplish their objectives and maintain survivability and sustainability in their businesses. Although, studies on software quality assessments and models have been developed but for SMEs management perspective of quality is still lack and there is no specific attributes associated with management perspective of software quality available in literature. Previous studies have revealed the importance of software quality from management of SMEs view and to know the relationships between software quality and the success of SMEs. The objectives of this study are to determine the quality factors from management's perspective and to determine the relationship between the quality and the impacts of the productivity of SMEs. It is implemented through a survey conducted in Malaysia which involves forty three respondents who are among the managers and management of SME companies. The survey indicates that efficiency, expandability, functionality, reusability, safety and usability are the most influential quality factors for the management of the SMEs. The research hypotheses defined in this study are accepted with strong relationships between the defined variables. It shows that the higher level of SME productivity is linked to the higher level of software quality assessment and factors.
Jamaiah H. Yahaya, Asadullah Tareen and Aziz Deraman, 2018. Software Quality and The Success of Small and Medium Enterprises: The Management Perspective. Journal of Engineering and Applied Sciences, 13: 9295-9301.