Authors : Nabi Jomezadeh, Nahid Mahmoodi, Mohammad Mahboubi and Mahboobeh Momtazan
Abstract: Hospitals are important, customer-focused and vital parts of Ministry of Health, Treatment and Medical Education; hospital emergency is a section that is very important and is the first department that ill patients face and are treated this study examines the satisfaction of clients who refer to emergency Department of Abadan and Khorramshahr hospitals. This study is a cross-sectional and descriptive study that was conducted at four hospitals of Abadan and Khorramshahr. The statistical population of this study consisted of 100 subjects who were selected equally from study hospitals. Collection tool included questionnaire and interview. SPSS21 Software was used for data analysis. The study findings showed that men referred to emergency department more than women, more people were under 30 years old and Social Security was used more than other insurance companies. The highest satisfaction was related to costs and the least satisfaction was related to privacy. Shahid Beheshti Hospital had better status among study hospitals. Many factors affect the improved performance and increased satisfaction of patients. Providing necessary trainings for people, strategies for process improvement and relying on standards are important in order to improve the physical conditions.
Nabi Jomezadeh, Nahid Mahmoodi, Mohammad Mahboubi and Mahboobeh Momtazan, 2016. Evaluate Patients’ Satisfaction with Abadan and Khorramshahr Hospital Emergency. Research Journal of Applied Sciences, 11: 134-137.