Authors : Aizzat Mohd. Nasurdin and Choo Ling Suan
Abstract: The rapid development of hotels in Malaysia has pressured hotel players to be more aggressive in attaining greater market share and customer loyalty. Hotels need to strive harder to unshackle the talents of their employees in order to accomplish peak performance. Recent efforts have highlighted the importance of research engagement which focuses on human strengths and optimal functioning. Despite its potential functional outcomes, research on the prevalence and antecedents of research engagement remains scarce. Therefore, the objective of this study is to create a model linking personal resources (organizational-based self-esteem and self-monitoring) as predictors of research engagement among customer-contact employees within the Malaysian hotel industry. In addition, co-worker support has been proposed as a moderator in the earliear mentioned relationship. A review of the literature to support the suggested model is provided.
Aizzat Mohd. Nasurdin and Choo Ling Suan, 2014. Organizational-Based Self-Esteem and Self-Monitoring in Fostering Work Engagement: A Review and Proposed Research Framework for the Hotel Industry. The Social Sciences, 9: 173-181.