Authors : Hardiyansyah and Mukran
Abstract: This study aims at finding a strategy model for improving the quality of public services in order to optimize region own-source revenue by using descriptive qualitative research method through strategic management approach and through internal and external analyses of the organization. Techniques of collecting data are observation, interview and documentation. The results showed that the strategy model of improving the quality of public services in order to optimize the receiving of the region Own-Source Revenue (OSR) of Palembang Government is a series of activities related to each other and connect to various elements and parts that can not be separated from one another, according to the vision, mission, regulation, information technology, the role and quality of State Civil Apparatus (ASN) in giving public service. If the quality of service can be fulfilled, people will become satisfied. The satisfaction of the community will have an impact on their adherence to pay taxes and levies as a source of revenue. If the receiving of OSR can be optimized in accordance with the targets that have been set, then any form of accountability over the use of funds of the OSR is to provide high quality public services.
Hardiyansyah and Mukran , 2016. The Model Strategy of Improvement of the Public Services Quality and Optimization of the District Own Source Revenue to the Government of Palembang, Indonesia. The Social Sciences, 11: 5496-5500.