Authors : Elham Nouri and Ahmad Nategh Golestan
Abstract: With the aim of satisfying and real social justice among the different groups of the society and also the necessary and sufficient facilities in order to provide the better health services, effective accountability, transformation of the health system from the 1st may 2014 in the country was carried out. In this study, the different dimensions and impacts of this important on the amount of insured satisfaction of North Khorasan Province is investigated. Society of this study includes the insured population those covered by Administration of Health Insurance of Northern Khorasan with the number of 690,000 people. As regards, this study has been survey and statistical society is all those covered by the Administration of Health Insurance of Northern Khorasan Province. The data is collected by questionnaire and for analyzing the data, descriptive statistics and SPSS20 Software is used, for factor analysis and structural equation, the Lisrel8.8 Software has been used. Based on the input received from the statistical tools and results in this research, all hypotheses have been confirmed. It is worth noting that the results achieved indicate the significant relationship of the implementation of healthcare reform in health centers (public) with the level of insured satisfaction of Administration of Health Insurance of Northern Khorasan.
Elham Nouri and Ahmad Nategh Golestan, 2016. Investigating the Relationship Between the Implementation of Healthcare Reformin Public Health Centers with the Insured Satisfaction of HealthInsurance Administration of North Khorasan(Using SERVQUAL Model). The Social Sciences, 11: 6872-6878.