Authors : Abdul Rahman Rauf, Haedar Akib, Jasruddin and Andi Muh. Zainuddin
Abstract: This study aims to view whether there is any correlation between the level of education as a demographics component of the cesarean section patient’s operception on specialist doctor services in obstetrics and gynecology at Ibnu Sina Hospital in Makassar. This study uses a method of an analytic observational study conducted at Ibn Sina Hospital in Makassar. The samples included 50 respondents taken by purposive sampling. Respondents were given a questionnaire to obtain demographic data and assess the patient’s response to the tangible attributes, responsiveness, assurance, empathy and reliability. Correlation of education and the level of patient satisfaction partial correlations were tested using the test of SPSS statistics 24, correlations were considered significant if p<0.05. The results of this research that the majority of respondents were patients with criteria for junior and senior secondary education as much as 60%, then DIV and undergraduate (S1 and S2) as much as 22%. The rest are not patient and primary schools as much as 12% and as much as 6% of patients diploma. Educational differences have no significant correlation to the patient’s perception of tangible attribute with a value of p>0.05 (0.055), responsiveness value of p>0.05 (0.248), assurance value of p>0.05 (0.636), empathy p>0.05 (0.824) and reliable with a value of p>0.05 (0.807). Differences in patient education cesarean section did not have a significant correlation to the patient’s perception of service quality obstetrician and gynecologist who include tangible, responsiveness, assurance, empathy and reliable.
Abdul Rahman Rauf, Haedar Akib, Jasruddin and Andi Muh. Zainuddin, 2017. The Relation of Education Level and Seksio Caesarea BPJS Patient Perception Towards the Service of Obstetrics Gynecology Specialist Physician at Ibnu Sina Hospital. The Social Sciences, 12: 1812-1823.