Authors : Sjahril Effendy
Abstract: This study aims to find empirical evidence of the effect of performance measurement systems and system award of the effectiveness of the application of TQM improves the performance of managers in plantations in North Sumatra. The primary data of the study sample of 180 managers who work on plantations in North Sumatra produced empirical evidence that total quality management influence on managerial performance. System performance measurement and reward systems significantly influence TQM relationship with managerial performance. For upcoming research should examine other moderating variables such as organizational culture, technology implementation and organizational commitment. In addition, research will come is expected to increase the response rate by using the technique of direct interviews as a data collection technique, although the technique requires a longer time for data collection but more secure level of data accuracy.
Sjahril Effendy , 2016. Application of Total Quality Management Effectiveness Increasing the Managerial Performance Measurement System and System Performance Awards as Moderating Variable(empirical Study in Plantation in Northern Sumatera). International Business Management, 10: 5487-5497.