Authors : Nazura Abdul Manap, Sakina Shaik Ahmad Yusoff, Rahmah Ismail and Suzanna Mohamed Isa
Abstract: Despite the rapid developments in the field of Online Dispute Resolutions (ODR), some major issues remain to be resolved especially in regard to the types of procedure that would best address consumer disputes. Main and critical issues such as what does online arbitration mean? What is the profile of users making use of ODR? And what mechanisms are used to address business and consumer disputes? This study discusses some clarifications that may impact the choice of procedure of ODR: mediation and arbitration as well as different types of ODR. It then raises issues related to the UNCITRAL ODR WG discussions on a redress system for cross-border consumer disputes and questions whether types of disputes and potential mechanisms are not confused with one another. Finally, the European Union’s Regulation on ODR for consumer disputes may be the way forward.
Nazura Abdul Manap, Sakina Shaik Ahmad Yusoff, Rahmah Ismail and Suzanna Mohamed Isa, 2017. Online Dispute Resolution Redress Systems in Consumer Matters. International Journal of Soft Computing, 12: 337-342.