Authors : Hyoungseok Oh and Young-Kag Kim
Abstract: This study focused on extracting factors affecting satisfaction of users who use large-scale public sports complex periodically and utilizing for planning and operation of the facility in the future. For theoretical background, the definition of large-scale public sports complex, samples and satisfaction factors of facilities were reviewed. Through the survey, the factors affecting user satisfaction had analyzed in order of level and type of programs, sports instruments, convenience of visiting facility and the amount of price for program. Also, the factors causing dissatisfaction responses had resulted in order of long travel time and distance, lack of facilities and outdated instruments and environment. Because the dissatisfying rate is more than twice satisfying one, preemptive actions should be considered for successful public sports complex.
Hyoungseok Oh and Young-Kag Kim, 2018. A Study on Analysis of Factors Affecting User Satisfaction of Large-Scale Public Sports Complex. Journal of Engineering and Applied Sciences, 13: 7487-7491.