Authors : Ramazan D. Toxanbayev, Serik K. Karabalin, Akmaral M. Maymakova, Radka M. Argirova and Saule S. Buzdayeva
Abstract: Now, creation of a quality control system of clinical laboratory researches taking into account all its components and various methods of an assessment is topical issue of modern laboratory medicine. One of the most important quality components of work is the personnel: its degree of motivation in results of work, partnership in decision-making and their realization, character of relationship (in collective and with the management), etc. Studying of opinion of the specialists of clinical and laboratory service who are the main participants of this process, a status of the existing system of rendering laboratory services is determined by the purpose of our research. During the period from May to July, 2014 it was conducted the complex research of activity of laboratory diagnostic services of Almaty City on the basis of specially developed F-LAT Method adapted for Kazakhstan by the leading laboratory experts of health care. In total there were interrogated 217 employees of clinical and laboratory services (the regional diagnostic center, scientific center of anti-infectious preparations, Kazakh Research Institution of Oncology and Radiology, Scientific Center of Urology named after B.U. Dzharbusynov, research institution of cardiology and internal diseases, municipal clinical hospital No. 1, Municipal Clinical Hospital No. 7, Municipal Clinical Hospital No. 5, Children’s Municipal Clinical Infectious Diseases Hospital, Policlinic No. 17, “in vivo” Private Laboratory, Children’s Hospital No. 2). The obtained data of poll testify to prevalence of age group in a hospital till 30 years (77%) in policlinic there are persons >50 years (about 47%) in the medical center there are young people till 30 years (100%), employees, working in the diagnostic center have in equal ratios with age till 30 and 40-49 years (50%). A main type of vocational training at the post-degree level is primary specialization in two thirds of cases. Close interaction with clinicians is observed in all age groups of respondents. It is about 90% of experts of Clinical Diagnostic Laboratory (CDL) positively estimated activity of the management of the laboratory. Relevance of the pecuniary reward for rendering of high quality services was noted by experts of CDL both private (100%) and state (74%) of health care sector.
Ramazan D. Toxanbayev, Serik K. Karabalin, Akmaral M. Maymakova, Radka M. Argirova and Saule S. Buzdayeva, 2015. Quality Assessment of Rendering of Clinical and Biochemical Laboratory Researches in Almaty City: Laboratorian Opinions. Research Journal of Medical Sciences, 9: 233-236.