References

Alexander, M., 2009. Mobile attachment: Emotional attachment towards mobile devices and services. Proceedings of the 11th ACM International Conference on Human-Computer Interaction with Mobile Devices and Services, September 15-18, 2009, ACM, Bonn, Germany, ISBN:978-1-60558-281-8, pp: 102-102.

Arnould, E.J. and L.L. Price, 1993. River magic: Extraordinary experience and the extended service encounter. J. Consum. Res., 20: 24-45.
Direct Link  |  

Baldwin, M.W., J.P.R. Keelan, B. Fehr, V. Enns and E.K. Rangarajoo, 1996. Social-cognitive conceptualization of attachment working models: Availability and accessibility effects. J. Personality Social Psycho., 71: 94-109.

Belk, R.W., 1991. The ineluctable mysteries of posessions. J. Social Behav., 6: 17-55.
Direct Link  |  

Binaebi, A. and S. Bardzell, 2010. Empowering products: Personal identity through the act of appropriation. Proceedings of the ACM Conference on Extended Abstracts on Human Factors in Computing Systems, April 10-15, 2010, ACM, Atlanta, Georgia, ISBN:978-1-60558-930-5, pp: 4021-4026.

Bolton, R.N. and J.H. Drew, 1991. A multistage model of customer's assessments of service quality and value. J. Consum. Res., 17: 375-384.
Direct Link  |  

Celsi, R.L., R.L. Rose and T.W. Leigh, 1993. An exploration of high-risk leisure consumption through skydiving. J. Consum. Res., 20: 1-23.
Direct Link  |  

Csikszentmihalyi, M. and E. Halton, 1981. The Meaning of Things: Domestic Symbols and the Self. Cambridge University Press, Cambridge, England, Pages: 121.

Daniel, F. and J. Waterworth, 2010. Capturing user experiences of mobile information technology with the repertory grid technique. Hum. Technol. Interdiscip. J. Hum. ICT. Environ., 6: 250-268.
CrossRef  |  Direct Link  |  

Daniela, P. and S. Whittaker, 2010. Family memories in the home: Contrasting physical and digital mementos. Pers. Ubiquitous Comput., 14: 153-169.
Direct Link  |  

Dash, P., S. Pattnaik and B. Rath, 2016. Knowledge Discovery in Databases (KDD) as tools for developing customer relationship management as external uncertain environment: A case study with reference to State Bank of India. Indian J. Sci. Technol., 9: 1-11.
CrossRef  |  Direct Link  |  

Day, E. and M.R. Crask, 2000. Value assessment: The antecedent of customer satisfaction. J. Consum. Satisfaction Dissatisfaction Complaining Behav., 13: 52-60.

Dodds, W.B. and K.B. Monroe, 1985. The effect of brand and price information on subjective product evaluations. Adv. Cons. Res., 12: 85-90.
Direct Link  |  

Dwayne, B.A. and L.H. Tasaki, 1992. The role and measurement of attachment in consumer behavior. J. Consum. Psychol., 1: 155-172.
Direct Link  |  

Gale, B. and R.C. Wood, 1994. Managing Customer Value: Creating Quality and Service that Customers Can See. The Free Press, New York, Pages: 424.

Golsteijn, C., E.V.D. Hoven, D. Frohlich and A. Sellen, 2012. Towards a more cherishable digital object. Proceedings of the ACM Conference on Designing Interactive Systems, June 11-15, 2012, ACM, Newcastle Upon Tyne, England, ISBN:978-1-4503-1210-3, pp: 655-664.

Gounaris, S.P., N.A. Tzempelikos and K. Chatzipanagiotou, 2007. The relationships of customer-perceived value, satisfaction, loyalty and behavioral intentions. J. Relat. Marketing, 6: 63-87.
Direct Link  |  

Hendrik, N.J.S. and P.M.A. Desmet, 2008. Tools facilitating multi-sensory product design. Des. J., 11: 137-158.
Direct Link  |  

Holbrook, M.B., 1999. Customer Value: A Framework for Analysis and Research. Routledge, London, ISBN: 9780415191937, Pages: 203.

Holbrook, M.B., 2005. Customer value and autoethnography: Subjective personal introspection and the meaning of a photograph collection. J. Bus. Res., 58: 45-61.
CrossRef  |  Direct Link  |  

John, D., 1992. The consumption of performance. J. Consum. Res., 19: 362-372.
Direct Link  |  

Jonathan, C., 2005. Emotionally Durable Design: Objects, Experiences and Empathy. Routledge Publishing, Abingdon, England,.

Jung, H., S. Bardzell, E. Blevis, J. Pierce and E. Stolterman, 2011. How deep is your love: Deep narratives of ensoulment and heirloom status. Intl. J. Des., 5: 59-71.
Direct Link  |  

Kagan, J., R.B. Kearsley and P.R. Zelazo, 1978. Infancy: Its Place in Human Development. Harvard University Press, Cambridge, Massachusetts,.

Kirk, D.S. and A. Sellen, 2010. On human remains: Values and practice in the home archiving of cherished objects. ACM. Trans. Comput. Hum. Interact., 17: 1-43.
CrossRef  |  Direct Link  |  

Kleine, S.S., R.E. Kleine III and C.T. Allen, 1995. How is a possession me or not me? Characterizing types and an antecedent of material possession attachment. J. Consum. Res., 22: 327-343.
Direct Link  |  

Kumar, A. and D.B. Grisaffe, 2004. Effects of extrinsic attributes on perceived quality, customer value and behavioral intentions in b2b setting: A comparison across goods and service industries. J. Bus. Bus. Market., 11: 43-74.
CrossRef  |  

Mano, H. and R.L. Oliver, 1993. Assessing the dimensionality and structure of the consumption experience: evaluation, feeling and satisfaction. J. Consum. Res., 20: 451-466.
Direct Link  |  

Mizik, N. and R. Jacobson, 2003. Trading off between value creation and value appropriation: The financial implications of shifts in strategic emphasis. J. Market., 67: 63-76.

Monroe, K.B. and R. Krishnan, 1985. The effect of price on subjective product evaluations. Perceived Qual., 1: 209-232.

Mugge, R., H.N. Schifferstein and J.P. Schoormans, 2006. Product attachment and product lifetime: The role of personality congruity and fashion. E. Eur. Adv. Consum. Res., 7: 460-466.

Mugge, R., H.N. Schifferstein and J.P. Schoormans, 2010. Product attachment and satisfaction: Understanding consumers post-purchase behavior. J. Consum. Marketing, 27: 271-282.
Direct Link  |  

Mugge, R., J.P. Schoormans and H.N. Schifferstein, 2005. Design strategies to postpone consumer’s product replacement: The value of a strong person-product relationship. Des. J., 8: 38-48.
Direct Link  |  

Parasuraman, A. and D. Grewal, 2000. The impact of technology on the quality-value-loyalty chain: A research agenda. J. Acad. Market. Sci., 28: 168-174.
CrossRef  |  Direct Link  |  

Phil, T. and E. Sobolewska, 2009. Designing beyond the product: Understanding activity and user experience in ubiquitous environments. Proceedings of the VTT European Conference on Cognitive Ergonomics, September 30-October 2, 2009, VTT, Helsinki, Finland, pp: 221-221.

Phil, T. and S. Turner, 2013. Emotional and a esthetic attachment to digital artefacts. Cognition Technol. Work, 15: 403-414.
Direct Link  |  

Phil, T., 2008. Being-with: A study of familiarity. Interact. Comput., 20: 447-454.
Direct Link  |  

Porter, M.E., 1985. Competitive Advantage: Creating and Sustaining Superior Performance. Free Press, New York, USA., ISBN-13: 9780029250907, Pages: 557.

Roig, J.C.F., J.S. Garcia, M. Angel and M. Tena, 2009. Perceived value and customer loyalty in financial services. J. Service Ind., 29: 775-789.
CrossRef  |  

Roig, J.C.F., J.S. Garcia, M.A.M. Tena and J.L. Monzonis, 2006. Customer perceived value in banking services. Int. J. Bank Market., 24: 266-283.
CrossRef  |  Direct Link  |  

Roland, T.R. and R.L. Oliver, 1993. Service Quality: New Directions in Theory and Practice. Sage Publications, Thousand Oaks, California, ISBN:9781506332673, Pages: 294.

Sasan, B., 2015. Conceptual graphic design and interaction design of learning management system a tutor. Indian J. Sci. Technol., 8: 263-269.
CrossRef  |  Direct Link  |  

Schouten, J.W. and J.H. McAlexander, 1995. Subcultures of consumption: An ethnography of the new bikers. J. Consum. Res., 22: 43-61.
Direct Link  |  

Schultz, S.E., R.E. Kleine and J.B. Kernan, 1989. These are a few of my favorite things: Toward an explication of attachment as a consumer behavior construct. Adv. Consum. Res., 16: 359-366.

Slater, S.F., 1997. Developing a customer value-based theory of the firm. J. Acad. Marketing Sci., 25: 162-167.
CrossRef  |  

Spiteri, J.M. and P.A. Dion, 2004. Customer value, overall satisfaction, end-user loyalty and market performance in detail intensive industries. Ind. Marketing Manage., 33: 675-687.
CrossRef  |  

Verbeek, P.P., 2005. What Things Do: Philosophical Reflections on Technology, Agency and Design. Penn State Press, Pennsylvania, USA., ISBN:9780271033228, Pages: 264.

Vijayabanu, C., C. Therasa, V.V. Anand, B. Elancheliyan and R. Yegneshwar, 2016. The propensity of rural customers towards various retail format with respect to durables and non-durables. Indian J. Sci. Technol., 9: 1-7.
CrossRef  |  Direct Link  |  

Wallendorf, M. and E.J. Arnould, 1988. My favorite things': A Cross-cultural inquiry into object attachment, possessiveness, and social linkage. J. Consum. Res., 14: 531-547.
Direct Link  |  

Wang, Y., L.H. Po, R. Chi and Y. Yang, 2004. An integrated framework for customer value and customer-relationship-management performance: A customer-based perspective from China. Managing Serv. Qual. Int. J., 14: 169-182.
Direct Link  |  

William, O. and J. Pierce, 2009. Improving with age: Designing enduring interactive products. Proceedings of the Conference on Extended Abstracts on Human Factors in Computing Systems, April 04-09, 2009, ACM, Boston, Massachusetts, ISBN:978-1-60558-247-4, pp: 3793-3798.

Woodruff, R.B., 1997. Customer value: The next source for competitive advantage. J. Acad. Market. Sci., 25: 139-153.
CrossRef  |  Direct Link  |  

Zeithaml, V.A., 1988. Consumer perceptions of price, quality and value: A means-end model and synthesis of evidence. J. Market., 52: 2-22.
CrossRef  |  Direct Link  |