The Social Sciences

Year: 2016
Volume: 11
Issue: 11
Page No. 2748 - 2752

The Effect of Demographics on Quality Management Principles of ISO 9001:2008 amongst Malaysia Hajj Pilgrims

Authors : M.F. Ahmad, M.S.M. Ariff, N. Zakuan, M.Z.M. Saman, S.S.S.A. Rahman, T.A.R. Abdullah and N. Fadzil

References

Ahmad, M.F., N. Zakuan, A. Jusoh and J. Takala, 2012. Relationship of TQM and business performance with mediators of SPC, lean production and TPM. Procedia Social Behav. Sci., 65: 186-191.
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Ahmad, M.F., N. Zakuan, A. Jusoh and J. Takala, 2013. Review of relationship between TQM and business performance. Appl. Mech. Mater., 315: 166-170.

Ahmad, M.F., S.R.M. Yusof and N.M. Yusof, 2012. Comparative study of quality practices between japanese and non-japanese based electrical and electronics companies in Malaysia: A survey. J. Technol., 47: 75-89.

Ahmad, M.F.B. and S.R.M. Yusof, 2010. Comparative study of TQM practices between Japanese and non-Japanese electrical and electronics companies in Malaysia: Survey results. Total Qual. Manage., 21: 11-20.
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Arumugam, V., K.B. Ooi and T.C. Fong, 2008. TQM practices and quality management performance: An investigation of their relationship using data from ISO 9001: 2000 firms in Malaysia. TQM. J., 20: 636-650.
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Garvin, A.G., 1988. Managing Quality. Free Press, New York, USA.,.

Hair, J.F., 2010. Multivariate Data Analysis. Pearson Prentice Hall, New York, USA.,.

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