Abstract: This study was undertaken to improve the services rendered by NIPOST at their box and counter sections by automating the business processes undertaken by this sections. The study was conducted for a period of three months and within this period we used personal interviews, observations and on the spot questions to extract and to comprehend the proper mode of operation of these box and counter sections. Based on the knowledge acquired, we drew up a requirement specification using some appropriate UML diagrams while data dictionary was used for the data type definition. C# (ASP.Net) contained in Microsoft Visual Studios 2005, interfaced with Microsoft Structured Query Language Server was used to implement the system.
Opani Aweh and Adelaja Oluwasegun Ademola, 2009. Automation of the Box and the Counter Section Services of Nigerian Postal Services (NIPOST): A Case Study of Okada Post Office. Asian Journal of Information Technology, 8: 125-133.