Abstract: Social media has become a common sight in many organisations. It has been regarded as an important means of personal and organizational communication. However, the organization faces big challenges toward the threats of social media utilization among employees such as disruption of their productivity. Thus, this study conducted a literature review to identify the types of social media used by employees at the workplace and its impact on the employees productivity at the workplace. Using a systematic approach to analyse the literature, 37 Articles or studies have been selected for the review. It was found that it was found that the social media has become a common medium of communication for employees to collaborate, integrating and sharing knowledge among colleagues in organization. Further, it is categorized into social network (Facebook, Twitter, MySpace, LinkedIn, YouTube, etc.) email, blog, messaging, forums, Wikis and many others. The use of social media has brought benefits and challenges to the organizations. Further, the positive and negative impacts of social media usage were presented as well. Most of the studies selected indicated that social media usage is beneficial to the personal and organization productivity. It was found that most of the studies provided their finding based on cross-sectional data, in which they are unable to provide actual causality of the usage factor that really impacts the productivity of the employees at the workplace. This review is expected to contribute knowledge and practices for future study in identifying the causality of social media usage on employee productivity. This is important as the causality of the usage factor that contribute to harmful effects to the organization productivity can be tackled and intervened by using the intervention model of internet addiction.
Shahrulanuar Mohamed, Safiah Sidek, Siti Zakiah Izharrudin, Norliah Kudus and Mahadi Abu Hassan, 2017. Social Media Impact on Employee Productivity at the Workplace: A Review. Asian Journal of Information Technology, 16: 32-37.