Authors : Maryam Taji, yed Ali Siadat and Reza Hoveida
Abstract: Higher education in a circuit system structure, it can have a key role in the transfer of knowledge. It can be stable according to the national need in order to spread the culture and knowledge of modern management when it created a management system, quality-oriented and customer-centric approach. Implimentation of this system at universities, it needs to consider a variety of factors. The purpose of this research is to identify and rank the factors affecting organizational agility implimentation on Total Quality Management (TQM) at universities. The literature review and based on the model of organizational excellence EFQM, 22 sub-criteria were identified in 9 major factor. These factors and sub-criteria were ranked by a survey of 313 experts, academics and university administrators by AHP fuzzy. The results show that according to experts, the decision to implement organizational agility on TQM, the factors “leadership” and “partnership and resources” shall respectively be considered.
Maryam Taji, yed Ali Siadat and Reza Hoveida, 2016. Identification and Ranking of Key Factors Influencing Organizational Agility Implementation on Total Quality Management (TQM) in Universities (Case Study: Isfahan University of Medical Sciences). International Business Management, 10: 2814-2822.