Authors : Kosarsalimi Khorshidi, Mohammad Mousakhani and Mehdi Shami Zanjani
Abstract: This study aimed to identify the critical success factors in Communities Of Practice (COP) of International Telecommunication Union (ITU) in Iran and also to determine the status of each factor from the viewpoints of members. For this purpose, a set of factors were collected, based on previous studies, and were presented to practitioners and experts of knowledge management field. After the analysis of these factors, fourteen factors were selected as the critical success factors in COPs of ITU. Then, a questionnaire was designed and distributed among the study groups of these communities to determine the status of the mentioned factors. Validity of the questionnaires was confirmed by the experts and the reliabilities were estimated to be 0.74 and 0.72 for the first and the second questionnaires, respectively. The data were analyzed in two descriptive and inferential stages. In inferential stage, K-S test, Binomial test and t-tests were used and factors were ranked according to their weighted averages. Results revealed that motivational mechanism, announcing the achievements for all members of the organization, keeping a continuous and regular connection, building solidarity and subscriber identity among members of COP, dividing the goals to smaller issues, mutual trust among members, use of technology, determining the strategic orientations and goals, leader, high levels of interpersonal skills among the members, holding in person meetings, support of chief manager, utilizing the best external experiences and periodic assessment of members’ performance were the fourteen critical success factors in COPs among which supports of chief managers, motivational mechanisms, mutual trust among members and building solidarity and subscriber identity among COP members were showed to be more important.
Kosarsalimi Khorshidi, Mohammad Mousakhani and Mehdi Shami Zanjani, 2016. Identification of Success Critical Factors in Communities of Practice of International Telecommunication in Iran. International Business Management, 10: 3065-3069.