Authors : Arsen A. Tatuev, Ekaterina P. Savchihkina, Natalia N. Kiseleva, Alim B. Nagoev and Olesya A. Loginova
Abstract: In study factors of growth of efficiency of a complex of services of means of placement, such as the level of knowledge of hotel and services, quality of hotel services, administrative potential and others are revealed. In work modern methods of an assessment of a level of quality are considered. Reserves of improvement of quality and efficiency of hotel services on the basis of an assessment of a level of development of a control system and a complex assessment of quality of services in means of the following tools are defined: to SERVQUAL scale, method of expansion of functions of quality and ABC analysis.
Arsen A. Tatuev, Ekaterina P. Savchihkina, Natalia N. Kiseleva, Alim B. Nagoev and Olesya A. Loginova, 2016. Quality and Innovations as Factor of Consumer Appeal of Regional Hotel Service. International Business Management, 10: 4605-4610.