Authors : Ni Kadek Suryani, Made Wardana, Desak Ketut Sintaasih and Ida Bagus Ketut Surya
Abstract: This research aims to determine performance of star-hotel in Bali Province, Indonesia through application of human resources management practice and line manager support. Hotel serves as one of the important facilities in supporting tourism existence through provision of excellent and world-class standard hotel services and facility for any tourists. It is necessary for a hotel operational to obtain supports from various parties either its employees or managers. A line manager cannot be considered to have a weak role since it serves as an employer supervising directly any employees at organizational operational level. They directly involve in implementation of human resources management and always monitor team performance in which they lead. So, the given supports will influence on employee performance in the organizational performance achievement. There are 141 units of 3, 4 and 5-star hotels as these research populations with the number of sample is 60 hotel units and by line managers in different divisions as the respondents. Data analysis used Partial Least Square Path Modeling (SEM PLS) model and processed through SmartPLS Version 3.2.6. Research results show that there is positive and significant correlation between human resources management practice and line manager supports. However, it is found insignificant correlation between human resources management practice on organizational performance as well as between line manager support on organizational performance. Discussion, research limitations and recommendation for future research are described.
Ni Kadek Suryani, Made Wardana, Desak Ketut Sintaasih and Ida Bagus Ketut Surya, 2017. Human Resources Management Practice and Organizational Performance (A Case Study of Line Manager Support in Star-Hotel, Bali, Indonesia). International Business Management, 11: 1523-1531.