Authors : Marjan Mohd Noor, Hasnah Kamardin and Aidi Ahmi
Abstract: Despite the ICT’s promise of improved firm performance, many ICT projects have yet to prove success. A vast literature on ICT investment has been widely discussed in previous studies however, study of the effect of ICT investment on firm performance remains unexplored especially in Malaysia. This study aims to provide a review and analysis of ICT investment literatures. The literature analysis is used to collect the data published in various fields such as management studies, economics, social sciences and information systems from the years 1987-2016. The main discussion is around the trends of ICT investment in developed and developing countries and the nature of ICT investment practices in Malaysia. The literature also points out to the importance source of technological change that can revolutionize the way business firms conduct their operational activities and contribute to better firm performance. This study contributes to the body of knowledge of ICT investment that would provide guidance and insights in helping companies to have a clear understanding of the benefits of ICT investment in generating future income.
Marjan Mohd Noor, Hasnah Kamardin and Aidi Ahmi, 2017. ICT Investment and its Contributions to Firm Performance: A Review of Literature. Journal of Engineering and Applied Sciences, 12: 4193-4201.