References

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Ismail, I., H. Haron, I.D. Nasir and I.S. Mohd, 2006. Service quality, client satisfaction and loyalty towards audit firms: Perceptions of Malaysian public listed companies. Managerial Auditing J., 21: 738-756.
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Johnson, M.D., E.W. Anderson and C. Fornell, 1995. Rational and adaptive performance expectations in a customer satisfaction framework. J. Consumer Res., 21: 695-707.
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Morrow, E.N. and S.A. Hutton, 2004. The Chicago Alley Lighting Project: Final Evaluation Report. Illinois Criminal Justice Information Authority, Chicago, Illinois, Pages: 44.

Ranaweera, C. and J. Prabhu, 2003. On the relative importance of customer satisfaction and trust as determinants of customer retention and positive word of mouth. J. Targeting Meas. Anal. Market., 12: 82-90.
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Steinbach, R., C. Perkins, L. Tompson, S. Johnson and B. Armstrong et al., 2015. The effect of reduced street lighting on road casualties and crime in England and wales: Controlled interrupted time series analysis. J. Epidemiol. Community Health, 2015: 1-7.
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Sumaedi, S., I.G.M.Y. Bakti and M. Yarmen, 2012. The empirical study of public transport passengers behavioral intentions: The roles of service quality, perceived sacrifice, perceived value and satisfaction. Intl. J. Traffic Transp. Eng., 2: 83-97.
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