The Social Sciences
Year:
2017
Volume:
12
Issue:
1
Page No.
135 - 138
The Effect of Service Quality on Loyalty with Consumer Trust as A Mediation
(Study at Consumers of Maxx Coffee in Bandung, Indonesia)
Authors :
S.E.M.M.Ir. Thomas BudhyawanYudhya
References
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Saputra, R. and C.K. Dewi, 2016. The impact of brand trust on brand loyalty mediated by customer satisfaction: Case of Tokobagus. com (now OLX. co. id). J. Administrative Bus. Stud., 1: 8-13.
Direct Link | Sekaran, U., 2003. Research Methods for Business a Skill Building Approach. 4th Edn., John Wiley and Sons, UK., pp: 464.
Tjiptono, F. and G. Chandra, 2007. Service, Quality and Satisfaction. 2nd Edn., Andi Publisher, Yogyakarta, Indonesia,.