The Social Sciences

Year: 2017
Volume: 12
Issue: 8
Page No. 1425 - 1427

Development Model of Quality of Bureaucratic Tourism Service to Enhance Tourist Visit in Lake Toba Parapat North Sumatera

Authors : Erika Revida, Alwi Hashim Batu Bara and Sukarman Purba

References

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Spillane, J.J., 2003. Tourism and Cultural Tourism. CV Rajawali, Jakarta, Indonesia,.

Tjiptono, F., 1997. Management Services. 1st Edn., Publisher Andi, Yogyakarta, Indonesia,.

Zeithaml, V.A., A. Parasuraman and L.B. Leonard, 1990. Delivery Quality Service, Balancing Customer Perceptions and Expectation. The Free Press, New York, USA.,.

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