The Social Sciences

Year: 2019
Volume: 14
Issue: 12
Page No. 431 - 439

Determinant Model of Student Loyalty (Student Loyalty Survey Faculty of Education, Universitas Negeri Semarang)

Authors : Abdul Malik, Imam Shofwan, R.C. Achmad Rifai and Ghanis Putra Wijayanto

References

Bergamo, F.V.D.M., A.C. Giuliani, F. Zambaldi and M.C. Ponchio, 2018. Student loyalty based on relationship quality: An analysis on higher education institutions. Braz. Bus. Rev., 9: 26-46.
CrossRef  |  Direct Link  |  

Brown, R.M. and T.W. Mazzarol, 2008. The importance of institutional image to student satisfaction and loyalty within higher education. Higher Educ., 58: 81-95.
CrossRef  |  Direct Link  |  

Carvalho, S.W. and M.D.O. Mota, 2010. The role of trust in creating value and student loyalty in relational exchanges between higher education institutions and their students. J. Marketing Higher Edu., 20: 145-165.
CrossRef  |  Direct Link  |  

Chou, C.M., 2010. Analysis of college students’ satisfaction with educational functions and teaching patterns of technological and vocational education in Taiwan. World Trans. Eng. Technol. Educ., 8: 262-267.
Direct Link  |  

Clemes, M.D., C.E. Gan and T.H. Kao, 2008. University student satisfaction: An empirical analysis. J. Marketing Higher Educ., 17: 292-325.
CrossRef  |  Direct Link  |  

Dimitriades, Z.S., 2006. Customer satisfaction, loyalty and commitment in service organizations: Some evidence from Greece. Manage. Res. News, 29: 782-800.
CrossRef  |  Direct Link  |  

Foster, B.D. and J.W. Cadogan, 2002. Relationship selling and customer loyalty: An empirical investigation. Marketing Intell. Plann., 18: 185-199.
CrossRef  |  Direct Link  |  

Gronroos, C., 2001. The perceived service quality concept-a mistake? Manag. Ser. Quality, 11: 150-152.
CrossRef  |  

Hennig-Thurau, T., M.F. Langer and U. Hansen, 2001. Modelling and managing student loyalty: An approach based on the concept of relationship quality. J. Serv. Res., 3: 331-344.
Direct Link  |  

Kara, A. and O.W. DeShields, 2004. Business student satisfaction, intentions and retention in higher education: An empirical investigation. Marketing Educ. Q., 3: 1-25.

Kotler, P., 1997. Marketing Management, Analysis, Planning, Implementation and Control. 9th Edn., Prentice Hall, Englewood Cliffs, New Jersey Pages: 789.

Martensen, A., L. Gronholdt, J.K. Eskildsen and K. Kristensen, 2000. Measuring student oriented quality in higher education: Application of the ECSI methodology. Synergies Res. Rep., 9: 371-383.

Marzo‐Navarro, M., M. Pedraja‐Iglesias and M.P. Rivera‐Torres, 2005. Measuring customer satisfaction in summer courses. Qual. Assur. Edu., 13: 53-65.
CrossRef  |  Direct Link  |  

Mendez, J.I.R., A.Z.P. Parraga, A.L.I. Kara and A.C. Urrutia, 2009. Determinants of student loyalty in higher education: A tested relationship approach in Latin America. Lat. Am. Bus. Rev., 10: 21-39.
CrossRef  |  Direct Link  |  

Nesset, E. and O. Helgesen, 2009. Modelling and managing student loyalty: A study of a Norwegian University College. Scand. J. Educ. Res., 53: 327-345.
CrossRef  |  Direct Link  |  

Oliver, R.L. and W.S. DeSarbo, 1988. Response determinants in satisfaction judgments. J. Custom. Res., 14: 495-507.
CrossRef  |  Direct Link  |  

Schee, B.A.V., 2010. Students as consumers: Programming for brand loyalty. Serv. Marketing Q., 32: 32-43.
Direct Link  |  

Schumacker, R.E. and R.G. Lomax, 2004. A Beginner’s Guide to Structural Equation Modeling. 2nd Edn., Lawrence Erlbaum Associates, New Jersey, ISBN: 0-8058-4017-6.

Thomas, S., 2011. What drives student loyalty in universities: An empirical model from India. Intl. Bus. Res., 4: 183-192.
CrossRef  |  

Tsai, Y.H., 2006. Modeling educational quality and student loyalty: A quantitative approach based on the theory of information cascades. Qual. Quantity, 42: 397-415.
CrossRef  |  Direct Link  |  

Tuan, N.M., 2012. Effects of service quality and price fairness on student satisfaction. Int. J. Bus. Soc. Sci., 3: 132-150.
Direct Link  |  

Ueda, Y. and M. Nojima, 2012. Effect of student attitudes on university loyalty and university cooperation: An empirical study in Japan. Int. J. Manage., 29: 133-142.
Direct Link  |  

Design and power by Medwell Web Development Team. © Medwell Publishing 2024 All Rights Reserved